Practice Manager

Job Title: Practice Manager

We’re looking for a motivated and skilled Practice Manager to lead the day-to-day operations of our primary care clinic. As a key leader, you’ll ensure streamlined workflows, outstanding patient care, and the highest levels of staff performance. You’ll play a critical role in creating a positive, efficient, and welcoming environment for both patients and team members.

What You’ll Do:

Staff Leadership & Development

• Recruit, train, and retain top clinical and administrative talent.
• Conduct performance reviews, identify growth opportunities, and implement development plans.
• Foster a culture of collaboration, continuous improvement, and excellence.

Operational Excellence

• Oversee daily clinic operations, ensuring efficient workflows and timely patient care.
• Manage staff schedules and clinic attendance to ensure optimal coverage.
• Ensure compliance with healthcare regulations, standards, and policies.

Exceptional Patient Experience

• Address patient concerns with respect, urgency, and a focus on delivering an excellent experience.
• Advocate for patients to ensure their journey meets the highest standards of care.

Facility & Resource Management

• Maintain inventory levels and ensure medical equipment is functioning properly.
• Ensure the clinic environment is clean, safe, and conducive to quality care.

Financial Oversight

• Analyze operational performance and identify areas for improvement.
• Manage clinic financial operations, including intake, banking, and cost control.
• Drive accountability for achieving financial and operational goals.

Growth & Business Development

• Support clinic growth initiatives through capacity planning and schedule optimization.
• Build strong relationships with vendors and external partners to enhance operations.

Compliance & Safety

• Uphold adherence to all healthcare laws, regulations, and safety protocols.
• Implement strategies to maintain a safe and effective environment for staff and patients.

What You Bring to the Role:

Required Qualifications:

• At least 1 year of operational management experience, preferably in a healthcare setting.
• Proven ability to lead and inspire high-performing teams.
• Strong skills in conflict resolution, strategic planning, and problem-solving.
• Adaptable and flexible, with the ability to pivot strategies as needed.
• Exceptional communication skills, both written and verbal.
• Proficiency in EHR systems and tools such as Microsoft Suite and Phreesia.
• Dedication to high-quality patient care and a focus on improving health outcomes.

Preferred Qualifications:

• Bachelor’s degree in healthcare administration, business management, or a related field.
• Experience in primary care or outpatient clinic management.
• Familiarity with EHR systems like Allscripts.
• Knowledge of the Metro Detroit healthcare landscape is a plus.

Why Join EPIC Health?

What We Offer

• Competitive Salary: Reflecting your skills and leadership.
• Comprehensive Benefits: Including health, dental, vision, and more.
• Professional Development: Opportunities to advance your skills and career.
• Collaborative Environment: Join a team that values innovation and patient-first care.

Ready to Lead Healthcare Excellence?

If you’re ready to take the next step in your career and help shape the future of patient-centered care, we’d love to meet you.

Apply today and join a team that’s making a difference in every community we serve.

Visit www.epichs.org to learn more about us.