What are the responsibilities and job description for the Shuttle Reservations Agent position at Epic Mountain Express?
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40 resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until Januart 20th or until the positions are filled (whichever is first).
Employee Benefits
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
Eagle County Regional Airport ranks fourth in annual enplanement among Colorado airports with most business captured mid-December through March. The Eagle Airport Shuttle Reservations Agent is responsible for all front-line aspects of the Epic Mountain Express EGE Operation. These responsibilities include representing EME and Vail Resorts to the general public, greeting and serving our pre-reserved guests and making quick and efficient reservations to align guests without reservations with the next available departing shuttle. Coordinating and assisting drivers, communicating with other operational areas and proficient dispatch of departures are critical job functions. Monitoring flight information and quickly pivoting to align flight order and schedule variations with available resources is a critical logistical skill requirement.
Job Specifications:
-
Outlet: Epic Mountain Express - Eagle County Regional Airport
-
Expected Pay Range: $20.00 - $26.45 / hour
-
Shift & Schedule Availability: Winter Seasonal, Part Time
-
Skill Level: Entry
Job Responsibilities:
- Reservation Integrity
- Operational logistics
- Efficient and timely dispatching of trips
- Monitor inbound driver resources
- Monitor flight order and arrival times
- On-site resource management
- Great interpersonal skills
- Follow all company policies and procedures
Job Requirements:
- High School Diploma or equivalent
- Customer Service Experience
- English fluency required.
- Ability to read, write, and communicate effectively.
- Logistics experience preferred.
- Strong computer skills required
The expected pay range is $20.00 - $26.45. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 506536
Reference Date: 01/01/2025
Job Code Function: Driving
Salary : $20 - $26
