Office Manager

Epic Nine is looking for a driven professional to join our team as an office assistant and customer support specialist. They need to be attentive to the in-office experience of clients, be familiar with Google Workspace apps and Wordpress, and have a warm and welcoming in-person and phone personality to help schedule meetings and manage customer support issues.

The ideal candidate will:

• Have experience in:
• -Google Sheets
• -Airtable
• -CRMs
• -Wordpress updates (some basic coding experience is preferred, but none required)
• Effectively communicate Epic Nine’s value proposition, product vision and capabilities to clients when opportunities for offering new services to them arise.
• Have a drive to help grow the organization and be a constant learner and problem solver
• Be willing to learn and adapt to new processes and technologies in a fast paced industry
• Maintain good communication with all clients they work with
• Attend sales and project review meetings
• Have impeccable email etiquette
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Develop and maintain good rapport with prospects, clients, and team members
• Be able to research various topics or people as needed
• Execute other duties as assigned

Responsibilities include:

• Maintaining office calendar
• Answering phone and scheduling appointments
• Light bookkeeping
• Running reports for clients
• Running reports for our team
• Scheduling meetings and helping prepare for them
• Qualifying prospects who call or message the office
• Basic website updates as needed

Requirements:

• 2 years of proven experience in a similar position
• Experience in marketing and marketing-related areas preferred
• Excellent communication skills (phone, email, and text)
• Work Remotely: This is an in-office position. It is vital to this role to be in the office and ready by 9 each day.