What are the responsibilities and job description for the Medical Front Office Representative position at Epic Placements?
Company Overview
The Denver Health Winter Park Medical Center is a unique medical facility located at the base of Winter Park Resort, offering emergency, urgent care, sports medicine, and primary care services to resort guests and staff as well as the local community living in Grand County.
Job Summary
We are seeking a highly skilled Medical Front Office Representative to join our team. The ideal candidate will have experience working in patient registration and be proficient in Epic EMR. This role involves answering phone inquiries, collecting payments, verifying patient demographics, and maintaining quality assurance scores.
Responsibilities
- Answer telephone inquiries; screens calls; routes calls and takes messages (20%)
- Collects co-payment, point-of-service payment, deposits, and other payments, issue receipts and balance cash drawers
- Works to properly identify patients to increase clean claims and minimize errors associated with misidentification
- Completes documentation for uninsured patients seeking emergency care, to include CICP and Emergency Medicaid
- Coordinate bed assignment, transfers, and discharges through various applications and maintain communications with inpatient nursing units and nursing supervisors
- Verifies and updates patient demographics information and billing insurance information for new and existing patients
- Calls insurance companies for treatment authorization and benefit information
- Disseminated direct admit information to other Patient Access personnel for proper screening and insurance verification
- Maintain quality assurance scores of 98% or higher in conjunction with department expectations
Work Experience
6 months of patient registration experience using Epic EMR
Knowledge, Skills and Abilities
- Effective communication
- Ability to prioritize workflow and determine priority
- Ability to multi-task and handle a high volume of tasks at one time
- Ability to enter data quickly and accurately
- Ability to work collaboratively with a team
