What are the responsibilities and job description for the Customer Service Coordinator position at Epic Resins?
Do you enjoy the challenge of meeting deadlines and working in a team environment? We are looking for Customer Service candidates to work in our Palmyra, WI facility. Interact with customers to answer questions, assist with orders and address concerns. Provide excellent customer care by answering customer phone calls and emails in a timely and professional manner. Salary is dependent on experience. Apply today.
Duties and Responsibilities
- Take and enter customer orders into system
- Expedite, change, or cancel customer orders as necessary
- Set up new customer accounts
- Prepare and maintain formal price quotes and pro forma invoices
- Generate invoices for orders shipped & send to customer
- Communicate changes in customer orders to internal team
- Assist customer to resolve any issues that may arise
- Work with customer on Return Material Authorizations
- Answer incoming phone calls & greet visitors
- Follow-up credit issues with customer and internal team
- Generate and send daily and weekly reports
- Provide documents as requested by customers
- Maintain inventory of sample orders
- Cross train in other departments, as needed
Knowledge, Skills and Abilities
- Excellent communication skills, both written & verbal
- Ability to establish positive working relationships with customers
- Ability to work professionally as part of a team and as an individual with a positive attitude
- Basic computer skills and knowledge of Microsoft Office Suite
- Good listening and problem-solving skills
- Work in a fast-paced environment
- Efficient, detail-oriented, organized & proactive
- Basic knowledge and willingness to learn Epic Resins product line
Credentials and Experience
- High school diploma
- Two-year (or more) college degree preferred but not required
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Language:
- English (Required)
Work Location: In person
Salary : $55,000 - $65,000