What are the responsibilities and job description for the Online Customer Service Representative position at Epic Sports?
Customer Service Representative
Your role will involve assisting customers through online chat or email to:
- Answer customer inquiries.
- Provide detailed information about online products.
- Update or modify orders as requested.
- File claims for mis-shipments, lost items, or damaged packages.
What you will need to be successful.
- Adaptable –Eager to learn and apply new skills and knowledge.
- Leadership – Skilled at identifying patterns and providing actionable recommendations to management.
- Energetic – Able to work in a fast-paced environment.
- Motivated – Strive to increase the customer success rate.
- Dedicated – Commit to a work schedule to assure all succeed.
- Reliable –Have transportation to get to work.
- Bi-lingual – Is a bonus but not required.
Skills We Seek:
- Proficiency in basic computer operations
- Quick adaptability and ability to think on your feet
- Strong problem-solving skills
- Effective multitasking capabilities
- Excellent communication skills
- Team-oriented mindset and collaborative spirit
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $16 - $19