Cinema NOC Support Technician

Cinema NOC Support Technician

Location: Epic Theatres Locations & Home Office (Deltona, FL)
Position Type: Full-time

Epic Theatres, a Florida based cinema company with 12 locations, is seeking a Cinema NOC Support Technician to join our dynamic team. This role is critical in ensuring the seamless operation of our IT infrastructure, digital cinema systems, and customer-facing services. You'll be part of a hard-working and agile team, supporting a wide range of technologies and operational tasks across all locations.

Key Responsibilities

As a Cinema NOC Support Technician, your responsibilities will include, but are not limited to:

• Network Connectivity Management: Ensure the stability and performance of network connections across all theatre locations, diagnosing and resolving issues as needed.
• Cinema Systems Support: Spot-check and troubleshoot the Theatre Management System (TMS) to ensure films play on time and resolve any system-related issues.
• Content Distribution & Management: Oversee and distribute ads, trailers, features, and digital content, ensuring everything is properly scheduled and displayed in theatres.
• Projection Equipment Support: Interface with theatre staff and vendors to maintain and troubleshoot projection and media equipment.
• Film & Event Scheduling: Assist with scheduling films, special events, and other operational tasks, ensuring everything runs smoothly.
• POS System Management: Maintain and troubleshoot the POS database, hardware, and software, addressing any issues with customer-facing kiosks and employee POS systems.
• Troubleshooting & On-Site Repairs: Provide hands-on support, diagnosing and repairing hardware and software issues related to POS systems and digital signage.
• Customer & Employee Support: Manage inbound customer support requests, offering technical assistance to both customers and internal teams.
• Digital Signage & Web Content Updates: Regularly update digital menu boards, websites, and other digital assets with new content.
• Hardware Inventory & Asset Management: Organize and catalog IT and projection equipment inventory, ensuring assets are properly tracked and maintained.
• Vendor & Internal Communications: Coordinate with vendors and internal teams to resolve technical issues, meet project goals, and maintain operational continuity.
• Project Ownership: Take ownership of assigned technical projects and assist with other departmental initiatives as needed.

Skills and Qualifications

The ideal candidate should have:

• Strong Problem-Solving Skills: Ability to think critically and solve complex technical issues quickly, even under pressure.
• Attention to Detail: Strong organizational skills with a focus on accuracy, particularly when documenting technical issues and updates.
• Excellent Communication: Clear and effective communication skills, both verbal and written, with the ability to interface with staff, customers, and vendors.
• Dependability & Accountability: Demonstrated reliability and ownership of tasks, ensuring timely completion without needing repeated prompts.
• Customer-Focused: Friendly, professional, and helpful in all interactions with customers and team members.
• Adaptability: Comfortable working in a fast-paced, dynamic environment, with shifting priorities.
• Technical Proficiency: Familiarity with networking concepts (TCP/IP, LAN/WAN), digital projection systems (preferred), POS systems, and troubleshooting software/hardware.
• Self-Starter: Able to identify issues proactively and resolve them independently, while also collaborating with others as needed.

Additional Requirements

• Available for weekends, holidays, and occasional travel to theatre locations during scheduled shifts (no overnight travel required).
• Ability to work effectively in a remote setting or across various locations.

If you're ready to be part of a dynamic team and support us in revolutionizing the cinema experience, we’d love to hear from you.

How to Apply: Please send your resume and cover letter to noc@epic-theatres.com.

GR

Job Type: Full-time

Pay: $37,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Deltona, FL 32725 (Required)

Ability to Relocate:

• Deltona, FL 32725: Relocate before starting work (Required)

Work Location: In person

Salary : $37,000 - $50,000