What are the responsibilities and job description for the Client Systems Administrator position at Epic?
Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.
As a Client Systems Administrator within Epic’s Hosting entity, you'll apply your technical savvy and problem-solving skills to integrate Epic's software into our hosting environment. Working within multiple sides of the software, you’ll be charged with the task of making sure our system is accessible and presented consistently to our end users. You will install, upgrade, and troubleshoot our software and work with both the customer and other technical teams at Epic during the system design process to translate business needs into technical systems solutions. Additionally, you’ll work as a knowledgeable Windows system administrator ensuring that various pieces of the software run successfully. Learn more about the team at https://careers.epic.com/Jobs/Hosting.
While not required, technical knowledge in the following areas is preferred:
Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
More than just important work.
Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.
As a Client Systems Administrator within Epic’s Hosting entity, you'll apply your technical savvy and problem-solving skills to integrate Epic's software into our hosting environment. Working within multiple sides of the software, you’ll be charged with the task of making sure our system is accessible and presented consistently to our end users. You will install, upgrade, and troubleshoot our software and work with both the customer and other technical teams at Epic during the system design process to translate business needs into technical systems solutions. Additionally, you’ll work as a knowledgeable Windows system administrator ensuring that various pieces of the software run successfully. Learn more about the team at https://careers.epic.com/Jobs/Hosting.
While not required, technical knowledge in the following areas is preferred:
- Microsoft Windows Server or Windows OS including debugging and Sysinternals tools
- Peripheral devices such as printers, scanners, signature pads, and cameras
- Microsoft technologies such as RemoteApp, Active Directory, IIS, and ASP.NET
- Citrix technologies such as XenApp and NetScaler
- VMware technologies such as VMware Horizon View, ESXi, and vSphere
- Development knowledge in areas such as C#/ASP.NET, Object-oriented programming, MVC, JavaScript and PowerShell
- Networking concepts (load balancing, TCP/IP, DNS) and troubleshooting tools (Wireshark, command line)
- Cybersecurity concepts such as vulnerability and risk assessment, security controls, confidentiality and incident recovery
- Microsoft, Citrix, VMware, or Cisco certifications are a plus
Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
More than just important work.
Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.
- Bachelor's degree or higher in engineering, math, physics, MIS, or hard science preferred
- A history of academic and professional success
- Strong analytical and reasoning skills
- Willingness to travel 1-2 weeks per year
- Eligible to work in the U.S. without visa sponsorship
- Relocation to Madison, WI area (reimbursed)
- COVID-19 vaccination
- Following policies and procedures and escalating when policies or procedures are not followed
- Escalating potential security incidents and providing relevant information
- Meeting all security responsibilities defined in policies and procedures
