What are the responsibilities and job description for the Client Systems Engineer position at Epic?
Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.
As a Client Systems Engineer, you'll apply your problem-solving skills to get Epic’s software into clinicians’ and patients’ hands allowing them to use our tools to provide amazing care. You will collaborate with your customers’ Windows server administrators to build a fast performing, reliable infrastructure that provides clinicians quick access to critical patient information wherever and whenever they need it.
You will establish strong, long-term relationships with our customers, communicating with them as they install, troubleshoot, and upgrade our software. You'll work with our customers, technical teams at Epic, and other healthcare hardware and software vendors to build technical solutions to enable cutting-edge tools to drive healthcare forward, making recommendations for best practices that will ensure their long-term success.
Our work impacts every area of Epic—As a part of the team, you will collaborate with developers, technical support, software testers, and implementation specialists across the company. You will learn the inner workings of Epic software, Windows and other operating systems, virtualization and cloud technologies, networking, cybersecurity, mobile devices, and more. You’ll build valuable, industry-wide skills while doing high-stakes, critical work that allows healthcare providers to provide the best possible care for every patient.
Live affordably in a city known for its rising tech talent.
Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
More than just important work.
Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.
As a Client Systems Engineer, you'll apply your problem-solving skills to get Epic’s software into clinicians’ and patients’ hands allowing them to use our tools to provide amazing care. You will collaborate with your customers’ Windows server administrators to build a fast performing, reliable infrastructure that provides clinicians quick access to critical patient information wherever and whenever they need it.
You will establish strong, long-term relationships with our customers, communicating with them as they install, troubleshoot, and upgrade our software. You'll work with our customers, technical teams at Epic, and other healthcare hardware and software vendors to build technical solutions to enable cutting-edge tools to drive healthcare forward, making recommendations for best practices that will ensure their long-term success.
Our work impacts every area of Epic—As a part of the team, you will collaborate with developers, technical support, software testers, and implementation specialists across the company. You will learn the inner workings of Epic software, Windows and other operating systems, virtualization and cloud technologies, networking, cybersecurity, mobile devices, and more. You’ll build valuable, industry-wide skills while doing high-stakes, critical work that allows healthcare providers to provide the best possible care for every patient.
Live affordably in a city known for its rising tech talent.
Epic is located just outside Madison, Wisconsin, the second fastest growing market for tech talent in the United States and home to the state capital and the University of Wisconsin. Madison, a city surrounded by water, has received accolades for being the greenest city in America (NerdWallet), the best city for renters (SmartAsset), the fittest city in America (Fitbit), and the third best metro in the US for young professionals (Forbes Advisor).
More than just important work.
Our uniquely themed campus was designed to heighten your ability to get stuff done in your office, a conference room, or by the fireplace in a comfy chair. All meals are restaurant-quality but cost only a few dollars, and they’re prepared by a team comprised of kitchen talent from restaurants around the country. And, after five years here, you’ll earn a four-week sabbatical anywhere in the world. Staff have kayaked in Patagonia, attended a Beyoncé concert in Ireland, built a library in Tanzania, and run a marathon in Antarctica.
We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and your merit-based compensation will reflect the impact your work has on the company and our customers. You'll also be eligible for annual raises and bonuses, as well as stock grants, which give you an even greater stake in the success of Epic and our customers. Healthcare is global, and building the best ideas from around the world into Epic software is a point of pride. As an Equal Opportunity Employer, we know that inclusive teams design software that supports the delivery of quality care for all patients, so diversity, equity, and inclusion are written into our principles. Please see our full non-discrimination statement at https://careers.epic.com/EEO.
- Bachelor's degree or higher in information technology, information systems, engineering, math, physics, or hard science preferred
- A history of academic and professional success
- Strong analytical and reasoning skills
- Knowledge of Windows servers or experience with desktop administration is a plus, but is not necessary
- Willingness to travel occasionally to customer locations
- Eligible to work in the U.S. without visa sponsorship
- Relocation to Madison, WI area (reimbursed)
- COVID-19 vaccination
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