What are the responsibilities and job description for the Director, Business Operations position at Epicor?
Duties & Responsibilities
Set strategic direction, define roadmap, and provide day-to-day operational oversight for the systems used by the Business Ops, Finance, and Accounting organizations
Provide leadership, support, and guidance to the IT business systems team and manage a team of business analysts
Liaise with functional leaders to drive success of business outcomes, streamlining of operations, and identification of improvement areas
Lead cross-functional meetings, pinpointing process and system bottlenecks and providing feasible solutions to resolve issues and transform the business
Evaluate, select, and lead the implementation of new technologies in the CFO organization
Evaluate and improve system performance, utilization, and scalability
Proactively identify and recommend ways to improve quality and optimize processes for the organization within our business systems
Enable the delivery of consistent and reliable data and reporting
Maintain Salesforce and Epicor ERP system entity structure as well as integrated processes and systems
Be engaged in the oversight of issue resolution for business and finance systems
Partner with IT organization to resolve issues and deliver projects that impact the business ops, finance, and accounting organizations
Partner with SOX Compliance team to implement compensating/mitigating controls for high-risk areas
Knowledge, Skills & Abilities
Ability to manage multiple employees, cross-functional project teams, and drive project success
Self-starter with demonstrated success in driving positive change in a fast-paced and ambiguous environment
Excellent analytical thinking and creative problem-solving skills with a strong grasp of technical concepts
Strong written and verbal communication skills, highly collaborative
Adaptability - Commitment, self-confidence, and willingness to embrace change
Dependability and Reliability - Initiative, consistently meets deadlines, concentration, and desires accountability for team's work
Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven
Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers and fostering positive working relationships
Additional Skills That Could Set You Apart
Experience with project managing / implementing software
Experience with business intelligence
Proficient in the use and configuration of Salesforce.com
Operating knowledge of ERP programs and configuration (preferred)
Experience with multinational corporations
Experience with self-service ETL/visualization tools (Tableau, Power BI, Alteryx)
Qualifications
10 years progressive operations knowledge
5 managing and developing multi-discipline teams, preferably with international reach across multiple service types
Bachelor's degree in Finance, Accounting, Information Technology, a related discipline, or significant direct work experience in these areas
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About Epicor
At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We're Proactive, Proud, Partners.
Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter:
Christi McCall
