Principal Product Manager | AI Support Applications

As a Principal Product Manager at Epicor, you will lead the strategic direction and execution of our AI-powered products and solutions across our Cognitive ERP portfolio. You will drive innovation in areas such as large language models (LLMs), retrieval-augmented generation (RAG), and AI-enhanced user experiences. Your role will be key in shaping our product roadmap, collaborating across teams, and delivering intelligent, customer-centric solutions that drive measurable impact at scale.

What You Will Be Doing

• Defining and driving the strategic direction, vision, and priorities for AI applications and features within Epicor’s Cognitive ERP.
• Managing the full product lifecycle—from ideation through launch and ongoing enhancements—by collaborating closely with cross-functional teams.
• Orchestrating a multi-year AI product roadmap in partnership with executive leadership, development teams, and business stakeholders.
• Balancing the delivery of new AI features with enhancement requests based on customer feedback, usability insights, and market trends.
• Evaluating and updating pricing models using customer value analysis and ROI assessments.
• Leading cross-functional team meetings, aligning engineering, data science, UX, and marketing on product priorities.
• Supporting go-to-market strategies by working with Product Marketing to develop positioning, demos, enablement materials, and customer references.
• Engaging directly with customers and advisory groups to gather feedback, validate product directions, and ensure alignment with real-world needs.
• Staying current with AI/ML and GenAI trends and technologies, identifying opportunities for integration into product development processes and experiences.
  
  

What You Will Likely Bring

• 10 years of progressive product management experience with a strong track record of successful product launches.
• 4 years of specialized experience working in AI, machine learning, or intelligent automation domains.
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field (or equivalent experience).
• Expertise in customer empathy, user-centered design, value proposition development, and product validation.
• Strong business acumen and experience performing ROI analysis and strategic pricing evaluations.
• Experience leading cross-functional teams across engineering, UX, marketing, and data science.
• Solid understanding of Agile methodologies and the software development lifecycle.
• Familiarity with SaaS products and cloud-based AI architectures.
  
  

What Could Set You Apart

• Advanced degree such as an MBA or a Master’s in AI/ML.
• Basic proficiency in programming (e.g., Python, C#) and ability to communicate effectively with technical teams.
• Hands-on experience with AI/ML frameworks such as TensorFlow, PyTorch, or scikit-learn.
• Familiarity with GenAI tooling including prompt engineering, RAG, and model evaluations.
• Exposure to ETL pipelines, data engineering concepts, and supporting infrastructure.
• Experience with ERP platforms, ERP migrations, or customer support systems.
• A visionary, "founder mode" mindset—comfortable owning end-to-end outcomes and solving complex problems with agility.
  
  

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.
  
  

Equal Opportunities and Accommodations Statement 

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. 

We are an equal-opportunity employer. 

Range

Minimum: $80,000 USD Maximum: $220,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter

Matthew Brady