Professional Services Consultant (EDI)

About The Role

As an Epicor Kinetic EDI Consultant, you will take ownership of the solution design, configuration, and training of Epicor ’s Kinetic ERP application EDI integration with an Epicor EDI or 3 rd party solution . You will assume overall professional services task responsibilities by producing quality deliverables, training the customer to be self-sufficient with Epicor application s and EDI processing , and assist testing common customer and trading partner business scenarios to ensure go-live readiness . You will report to the Epicor EDI Manufacturing Professional Services Manager and are responsible for leading your project engagements self-sufficiently , by organizing and controlling scoped tasks to deliver , understanding and managing milestones across multiple projects, and balancing your calendar with a mix of task - focus time and client working sessions to hit key delivery dates . You must possess the ability to work with the customer on an independent basis for these projects with little PM or management oversight .

What You’ll Do:

• Ownership of Epicor ERP/Kinetic EDI implementation engagements, including but not limited to proactive Status R eports, Timeline Risks , Scope Creep , and Schedul ing/Time management.

• Acts as ERP EDI primary point of contact for clients , ensuring timely communication and understanding of project progression , deliverables , and business needs .

• Analyzes existing ERP workflows and /or business processes to ensure alignment with EDI integration requirements .

• Configures EDI integration capabilities within Kinetic , providing initial setup , training , and troubleshooting assistance during implementation .

• Consults on Epicor’s EDI solution s , including but not limited to client training , trading partner configuration and connectivity , mapping translation , transaction processing , an d end-to-end testing .

• Responsible for understanding and maintaining high levels of customer satisfaction.

• Responsible for daily entry of time and expenses, and accurate tracking of individual task budgets, in a project accounting system.

• T eams with other internal and external groups, e.g., Epicor ERP consultants, project manager, and 3rd party resources, to research and propose solutions.

• Analyze and anticipate project risk and out-of-scope activities; tracks and accurately estimates additional time required to perform work; promptly communicate and/or escalate urgent business concerns to PM and/or client; propose solutions to address them.
  

What You Need to Succeed:

• Ability to meet utilization target of 70% .

• A nticipate ebbs and flows in billable workload based on project deadlines and % completion ; p roactively p artner with ERP EDI PS Leaders to secure new engagements .

• Self-driven with proven a bility to complete project deliverables on time and pivot shifting priorities , while mitigating impact to established timelines.

• Self-sufficient and proactive; uses established processes and builds relationships with key internal resources to efficiently address roadblocks to scope delivery .

• Strong listening, verbal, and written communication skills, including virtual presentations; perceptive, empathetic, responsive, and customer-centric .

• Effective teaching, excellent verbal/written communication skills, and PC skills required .

• Strong organizational, project management, and time management skills .

• Ability to travel up to 10%
  

Additional Skills That Could Set You Apart:

• Bachelors’ degree in Business , IS, Supply Chain Management, or related degree, or equivalent work experience

• Demonstrated knowledge of manufacturing, EDI, supply chain, and accounting concepts /software is highly preferred.

• 3 years’ experience in the areas of ERP consulting, implementation, application training, or business system management

• Knowledge of Epicor’s E10/Kinetic applications , including the EDI/Demand Management Module, is highly desired

• Previous experience with EDI is a plus

• Experience with integration using REST API

• Knowledge of C# coding language

• K nowledge of SQL Developer and database relationships a plus

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners .

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you— that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.