What are the responsibilities and job description for the Professional Services Installation Consultant position at Epicor?
Join Epicor and shape the future of IT Infrastructure! As an Installation Consultant, you will oversee and perform the installation and configuration of equipment and systems related to IT infrastructure, hardware, and networks. You will act as the primary technical point of contact for clients and project team members on IT-related subjects such as networking, servers, and client hardware.
What you will be doing :
- Coordinate and perform IT systems and / or component installation of SaaS and on-prem solutions, performing technical research of existing customer environments to determine the best approach.
- Dispatch, coordinate, and schedule third-party onsite technicians as needed, providing quality telephone guidance with a high degree of customer service, product expertise, and timeliness.
- Troubleshoot, diagnose, and oversee repairs of defective equipment during installation, meeting monthly billable revenue / time utilization goals as defined by management.
- Keep track of billable and non-billable project hours, generating invoicing, and promoting adherence to IT security and data loss prevention strategies.
- Assist clients in designing / defining network topology and IP subnet design, educating them on site readiness requirements such as power, network, and ISP.
- Achieve and maintain required industry certifications as defined by management (such as Dell), building and maintaining strong relationships with customers to generate positive satisfaction survey scores.
- Identify issues and risks, reporting to the manager, and performing other duties as assigned.
What you will likely bring :
What could set up apart :
Join us at Epicor, where your success is our success. Apply today and be part of a team that values proactive, proud, and collaborative partners!
LI-TO1 #LI-REMOTE
About Epicor
At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We're Proactive, Proud, Partners .
Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness : Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility : Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development : Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Inclusive Workplace : Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance : Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility : Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you- that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
Range :
Minimum : $40,000.00 USD Maximum : $100,000.00 USD
The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.
Recruiter : Tola Olagbaju
Salary : $100,000
