What are the responsibilities and job description for the Sr. Manager, Business Operations position at Epicor?
About Us : Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
About the Role : The Sr. Manager, Business Operations will oversee a team providing expertise in the implementation, enhancement, and support of financial and other business applications. You will drive the transformation of our business applications, processes, and deliver on the strategic direction of the Operations Technology team. Additionally, you will oversee the identification of process improvements, creation of documentation and serve in a support role for various aspects of our Business Ops, Finance, and Accounting functions.
What You'll Do :
Support strategic direction, deliver on roadmap, and provide day-to-day operational oversight for the systems used by the Business Ops, Finance, and Accounting organizations
Provide leadership, support, and guidance to the business systems team by managing a team of business analysts
Proactively identify and recommend ways to improve quality and optimize processes for the organization within our business systems
Evaluate, select, and lead the implementation of new technologies in the CFO organization
Evaluate and improve system performance, utilization, and scalability
Enable the delivery of consistent and reliable data and reporting
Liaise with functional leaders to drive success of business outcomes, streamlining of operations, and identification of improvement areas
Ensure business systems are properly documented and managed as changes are introduced
Be engaged in the oversight of issue resolution for business and finance systems
Partner with IT organization to resolve issues and deliver projects that impact the business ops, finance, and accounting organizations
Act as program / project manager for complex business systems transformations
Partner with SOX Compliance team to implement compensating / mitigating controls for high-risk areas
Work with product development and 3rd party teams to escalate and track critical systems changes
What You Need to Succeed :
Bachelor's degree in Finance, Accounting, Information Technology, a related discipline, or significant direct work experience in these areas
10 years of professional experience is required
5 years managing and developing employees
Ability to project manage multiple employees, cross-functional project teams, and drive project success
Self-starter with demonstrated success in driving positive change in a fast-paced and ambiguous environment
Excellent analytical thinking and creative problem-solving skills with a strong grasp of technical concepts
Strong written and verbal communication skills, highly collaborative
Adaptability - Commitment, self-confidence, and willingness to embrace change
Dependability and Reliability - Initiative, consistently meets deadlines, concentration, and desires accountability for team's work
Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven
Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers and fostering positive working relationships
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Epicor Software Corporation is proud to be an equal opportunity / affirmative action employer.
About Epicor
At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
We're Proactive, Proud, Partners .
Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits
Health and Wellness : Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility : Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development : Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support : Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace : Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance : Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility : Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you- that's who we're interested in. If you have interest in this or any role- but your experience doesn't match every qualification of the job description, that's okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter : Christi McCall
