What are the responsibilities and job description for the Customer Success Manager position at Epidemic Sound?
Join our global force of 500 innovators, blending the latest in tech with the greatest in soundtracking, from our Stockholm HQ to offices in London, New York, Los Angeles, Berlin, Oslo, and Seoul. We’re an industry leader with a startup mentality. We take what we do seriously, but we don’t take ourselves too seriously. Creating and collaborating to transform the sound of streaming, content, and culture. Come join us— and let the world feel your work.
We are strengthening our global Enterprise Sales Organization with a growth-focused Customer Success Manager to secure mutually successful business relationships and grow our business with a portfolio of Epidemic Sound’s most strategic enterprise clients.
You have extensive experience from building long term strategic value with enterprise customers from roles such as Customer Success, Key Account Management and / or B2B sales.
Our Enterprise customers include production companies, broadcasters, advertising agencies, digital publishers, and brands with audiovisual media at their core.
Job Summary :
- Develop trust and foster relationships with a portfolio of major clients by delivering an exceptional customer experience and defining measurable mutual success plans with clear outcomes and deliverables
- Identify, drive and close new business opportunities within client portfolio
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams collaborating closely with Tech, Product, Music, Analytics and Marketing
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
- Be a thought leader, driving key improvement projects and supporting the development of your peers
- Stay up to date with trends and best practices within the field
Requirements :
To truly succeed in this role, you have a background in Customer Success, Key Account Management and / or Complex B2B Sales. You are passionate about creating value and the best possible outcome for your customers, as well as growing business and negotiating with senior decision makers.
Driven and with strong business acumen, you create trust and relevance by understanding the customer needs, business and use cases to establish yourself as a trusted advisor. You are a self-starter with a can-do attitude, and your impeccable social skills turn strong relationships into solid business opportunities. Experience with music licensing is meritorious.
Equal opportunity employer
We believe that bringing people together from different backgrounds, experiences and perspectives makes for a healthy workplace, a more successful business and a better world. We value diversity and encourage everyone to come and soundtrack the world with us.
Application
Ready to make the world feel your work? Please apply, in English, by clicking the link “interested” below.
