What are the responsibilities and job description for the Implementation Specialist position at Epiq Systems, Inc.?
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Job Description:
The Implementation Specialist is primarily responsible for leading new client implementations, client contract changes, and internal or special projects. Each project relies on a customized plan that can include: hands on training (remote or on-site), consulting, data migration planning and action, customized workflows and processes (internal and client), client relationship management and overall project management. The Specialist is responsible for the outcome of the project and takes responsibility for its success.
Individuals in this role will work as a part of a team of peers to handle incoming project requests, and will report to the Manager, Implementation. Specialists will also work heavily with all other internal teams at Epiq depending on project requirements, or may take on project responsibilities directly depending on resources. This position requires knowledge of proprietary Epiq services, processes, and technology that will be gained during the first months of employment. Ideal candidates are career-focused individuals who want to face new learning, relationship-building, leadership, and project management challenges.
Requirements
- Must be able to lead multiple simultaneous projects or efforts with competing deadlines and challenges.
- Must be able to take personal responsibility for project outcomes to ensure success.
- Exceptional written and verbal communication skills.
- Exceptional ability to create clear and effective documentation.
- Exceptional ability to collaborate with other teams and lead without direct reporting relationships.
- Must be able to learn new technology solutions, including independently researching new complex technical concepts or software and having consultative discussions with customers.
- Must be able to build collaborative relationships with clients and internal contacts.
- Must work well under pressure in a reactive, agile project-based environment.
- Associates are expected to participate in continuous personal development to meet new client and business opportunities.
- Potential for 5-10% travel depending on client & project requirements.
Requirements
- 1-2 years experience or certification related to project management or project coordination.
- 1-2 years experience leading customer remote and/or on-site training programs.
- 1-2 years experience with information technology.
- Personal experience with legal services or litigation support.
- 1-2 years Software experience or certification related to Relativity.
- 1-2 years Software experience or certification related to eDiscovery collection, process, or review technology.
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The Compensation range for this role is 51,026.40 - 102,052.80 USD annually and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
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It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
