What are the responsibilities and job description for the Lead Service Specialist position at Epiq Systems, Inc.?
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. Will accurately communicate with client staff and Epiq team members regarding commitments, deadlines and challenges.
Essential Job Responsibilities
- Assign production tasks to team members
- Work independently on production assignments, often at a satellite copy center without direct supervision
- Ensure all projects have been properly completed and quality checked
- Work to resolve work issues or complaints such as: lost parcel, damaged package, untimely deliveries
- Assist management with training new hires on all processes
- Mail Services includes metering, sorting, and distributing mail and accountable packages per schedule
- Copy Services includes accurately producing copy, print and scan projects per written instructions
- Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
- Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies. Maintain inventory control and order supplies as needed
- Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
Qualifications & Requirements
- High School Diploma or GED
- Minimum of 2 years work experience, preferably in a mail or production, copy, print or scanning environment
- Ability to lead others in a professional manner
- Strong written and verbal communication skills with ability to resolve complaints
- Ability to multitask with attention to detail
- Working knowledge of MS Word, Excel and Outlook
- Ability to lift or move 40 lbs. or greater
- Ability to walk, bend, kneel, stand or sit for an extended period of time
- Preferred Shift:8:00am-5pm
The Compensation range for this role is 20.92 to 23.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
