What are the responsibilities and job description for the Desktop Support Analyst position at Epis Data Inc?
Job Details
Title: Desktop Support Analyst
Duration: 8 Months
Location: Atlantic City, NJ, United States, 08081 ( ONLY LOCALS)
Qualifications:
- A four-year Bachelor's degree in Business, Computer Science, or a related field. Significant professional experience may be considered in lieu of the educational requirement.
- A minimum of 2 to 5 years of relevant work experience.
- Proficiency in Windows-based hardware and software applications is required.
- Strong communication and analytical skills are essential.
Technical Skills:
- Active Directory & Windows Server 2000 (or higher)
- Office 2000 (or higher)
- Mobile and cellular technologies (iPad, Tablets, iPhone)
- ServiceNow
- Familiarity with Android-based tablet
Responsibilities
- Review, evaluate, design, implement and maintain the corporate technology systems.
- Identify data sources, constructs data decomposition diagrams, provides flow diagrams and documents all related processes.
- Ability to communicate complicated technical concepts to non-technical Clients.
- Experience ad-hoc reporting, estimating, and interfacing of inbound and outbound interface files.
- Work as technical expert with Clients, application analysts, developers and other technical team members to support and develop technical solutions to complex business problems.
- Develops specifications according to business requirements.
- Configures system and monitors performance of systems and programs. Install software, patches and new environments as required.
- Writes and maintains documentation to describe program development, logic, system coding, testing, changes, and corrections in accordance with policy and SOX auditing compliance.
- Recommends new solutions and upgrades in alignment with strategic plans and business requirements.
- Coordinate and perform all testing of any changes to environment with process owners.
- Ensure that assigned backup support personnel are involved and aware of activities so that they have sufficient knowledge to be effective substitutes when needed.
- Provides technical assistance to 700 internal business users by responding to inquiries regarding errors, problems, or questions about hardware or software in a 24x7 environment.
- Assist IT Department with other support related issues as required.
- Perform other special projects and assignments as required.
- Perform all duties inherent in all supervisory, professional and administrative positions. Consistent with all positions in this classification, additional projects, tasks and/or duties beyond what is outlined may be assigned as required.
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