What are the responsibilities and job description for the Sr. Technical Writer position at Epis Data?
Title: Sr. Technical Writer
Location: New York, NY - Hybrid (Only Locals)
Duration: 12 Months on W2
Experience: 8 Years
We request candidates to provide writing samples with their application
We are seeking a skilled Technical Writer to join our IT department. The ideal candidate will be responsible for creating clear, concise, and user-friendly documentation to improve our communications with non-technical employees. This role involves writing how-to guides, instructional documents, announcements, email communications, and other types of content to ensure that employees have access to high-quality information about IT topics, enabling them to work more efficiently and effectively.
Responsibilities
- Write and maintain how-to guides, FAQs, instructional documents, and email announcements.
- Create and manage internal knowledge base articles and documentation.
- Collaborate with IT and other departments to gather information and ensure accuracy of content.
- Translate complex technical concepts into easy-to-understand language for non-technical audiences.
- Ensure all documentation is clear, concise, and user-friendly.
- Conduct reviews and updates of existing documentation to ensure it remains current and relevant.
- Identify new opportunities to use documentation and communication to improve employee experiences.
- Work with subject matter experts to ensure specialized topics are appropriately addressed.
- Review and edit content developed by other team members to ensure consistency and quality.
- Create and implement frameworks for how to approach organizational knowledge management and content creation.
- Utilize content management systems to organize and publish documentation.
Qualifications
- 5-15 years of proven experience as a Technical Writer, preferably within an IT department or creating content for internal audiences.
- Excellent writing, editing, and proofreading skills.
- Ability to distill complex technical information into accessible language and communicate technical concepts to a non-technical audience.
- Experience working on instructional or educational content.
- Strong attention to detail and organizational skills.
- Process-oriented, with experience creating or contributing to documentation and content processes.
- Proficiency in using documentation tools and content management systems.
- Strong understanding of technology and ability to learn technical concepts quickly.
- Ability to work independently and collaboratively as part of a team.
- Strong interpersonal and communication skills.
