Director Patient Care Services - Emergency Department / ICU / CCU

Who We Are

St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.

Come Grow With Us!

Type: Full-Time

Shift: Days

Hours: Varied

Pay: $175,000 - $190,000

Job Summary

We are seeking an experienced and compassionate Director to lead our busy Emergency Department and two Critical Care Units (ICU & CCU). This leadership role requires an individual with a strong clinical background in nursing, excellent managerial skills, and a commitment to delivering exceptional, patient-centered care. The Director will oversee daily operations, ensure high-quality patient outcomes, and maintain compliance with all healthcare regulations and standards. The ideal candidate will foster a supportive environment for staff while ensuring patients receive timely, empathetic, and efficient care.

Key Responsibilities

Leadership & Management:

• Directly oversee the operations of the Emergency Department, the ICU, and CCU, ensuring seamless patient flow and operational efficiency.
• Lead and mentor a diverse team of nurses, physicians, technicians, and support staff, ensuring a collaborative and supportive work environment.
• Foster a culture of patient-centered care by championing initiatives that prioritize the comfort, safety, and needs of patients.
• Provide strategic oversight and direction in implementing clinical protocols, quality improvement measures, and patient safety standards.
  
  

Patient-Centered Care & Quality Assurance

• Ensure that the highest standards of care are maintained at all times, focusing on optimizing patient outcomes and minimizing wait times.
• Lead initiatives to improve the patient experience, including implementing practices for effective communication, compassionate care, and addressing patient concerns.
• Monitor performance metrics related to patient satisfaction, clinical outcomes, and compliance with health regulations, and adjust operations as needed.
  
  

Staff Development & Training

• Provide ongoing education and training to staff on best practices, patient safety, and innovations in emergency care and critical care protocols.
• Identify staffing needs and collaborate with HR and nursing leadership to recruit, retain, and develop a diverse and competent clinical team.
• Develop and execute succession planning strategies to ensure leadership continuity within the ED/ICU/CCU.
  
  

Operational & Financial Management

• Oversee budgeting and financial management for the ED/ICU/CCU, ensuring cost-effective resource allocation and achieving operational targets.
• Ensure optimal staffing levels while managing the operational budget to achieve financial and patient care goals.
• Collaborate with hospital leadership to secure necessary resources and support for ongoing department needs.
  
  

Compliance & Regulatory Oversight

• Ensure all department activities comply with healthcare regulations, including HIPAA, CMS, Joint Commission, and other local/state/federal standards.
• Stay informed about new regulatory changes and healthcare laws that affect emergency and critical care departments.
• Lead internal and external audits to ensure adherence to the highest standards of care.
  
  

Collaboration & Communication

• Act as a liaison between the ED/ICU/CCU teams and hospital leadership, ensuring clear communication and alignment with hospital-wide goals.
• Collaborate with other departments to enhance the hospital’s overall clinical effectiveness and efficiency.
• Maintain strong relationships with local emergency services, community agencies, and other stakeholders to promote continuity of care.
  
  

Qualifications

Education & Certification:

• Registered Nurse (RN) with an active license in New York State.
• Bachelor’s degree in Nursing (BSN) required; Master’s in Nursing, Healthcare Administration, or related field preferred.
• Certification in Emergency Nursing (CEN) or Critical Care Nursing (CCRN) preferred.
• BLS, ACLS, and PALS certifications required.
  
  

Experience

• Minimum of 5-7 years of clinical experience in Emergency or Critical Care nursing.
• At least 5 years of leadership experience in an emergency department or critical care unit, with a proven track record of success in managing high-volume, fast-paced clinical environments.
• Experience with patient-centered care initiatives, quality improvement processes, and staff development.
  
  

Skills & Attributes

• Strong leadership, organizational, and communication skills.
• Ability to handle high-pressure situations with grace, providing clear direction and support.
• In-depth knowledge of emergency care procedures, critical care protocols, and best practices.
• A commitment to fostering a positive, compassionate, and efficient patient experience.