Pharmacy Technician

Position Summary:

• Maintain accurate records of patient information with regulatory standards

• Identify and source high-cost specialty medications from approved vendors and manufacturers

• Monitor and track specialty drug solutions to prevent delays in patient care

• Process and manage prescriptions and prior authorizations efficiently

• Manage correspondence, including emails and phone inquiries from patients, providers and suppliers

• Track and report on medication usage, costs and savings opportunities

• Maintain comprehensive documentation of medication sourcing, purchase orders and delivery to patients

• Assist in onboarding and training of new pharmacy technicians and staff

• Maintain knowledge of current medications sourced through EPLS

Work Environment:

• This role operates primarily in an office setting – May require extended periods of sitting, typing and utilizing the phone

• Interacting with vendors, providers and patients in a high paced environment utilizing all points of contact (phone, email, text, etc)

Customer Service:

• Collaborate with EPLS staff, providers and insurance companies to ensure continuity of care for patients requiring specialty medications

• Assist patients with inquiries regarding prescription medications, billing and insurance issues

• Facilitate communication amongst healthcare providers and patients

• Handle escalated customer issues and provide solutions in a professional and timely manner

Qualifications:

• Education: High school diploma (or equivalent) required; Certification as a Pharmacy Technician (CPhT) is preferred

• Experience: 2 years of experience in a pharmacy technician role, preferably with administrative or supervisory experience being a plus.

• Skills:

o Strong organizational and multitasking abilities

o Excellent communication and interpersonal skills to network effectively with vendors, providers and patients

o Knowledge of medical terminology, pharmacy regulations, insurance claims/billing and prior authorizations

o Proficiency with pharmacy management systems, inventory software and standard office applications ( e.g., Microsoft Office)

Compliance:

• Comply with all expected certifications, to include but not limited to HIPAA, CPhT

• Ensure all sourcing/procurement activities comply with state, federal and specialty pharmacy regulations

Note: This description outlines general duties and qualifications – Specific tasks may vary depending on organizational needs, workflow changes and employer requirements.