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Senior Director of Commercial Operations

EPM Scientific - Phaidon International
San Francisco, CA Full Time
POSTED ON 2/17/2025
AVAILABLE BEFORE 5/2/2025

Sr. Director of Commercial Operations

Location : San Francisco, CA (Hybrid; must be on-site 3x a week)

I am partnering with a large pharmaceutical company specializing in chronic pain management. They are seeking an operational leader to define and implement strategic initiatives that effectively support sales operations and manage day-to-day interactions between commercial teams to maintain efficiency. In this role, you will collaborate cross-functionally with departments such as Customer Strategy, Commercial Analytics, Marketing, Finance, and others to ensure alignment across the organization.

Key Responsibilities :

  • Lead development and management of Sales Operations, ensuring systems and resources align with key reporting metrics for both internal and external users.
  • Serve as an expert in Commercial Operations, including CRM, BI, and Sales Force operations, translating complex concepts for diverse audiences.
  • Oversee implementation of Veeva CRM and other related tools, managing system change requests via internal resources.
  • Oversight of sales force alignments and execution.
  • Manage internal and external resources to ensure prioritization with overarching Commercial and Business Strategies.
  • Stay informed about industry trends and evaluate tools and technologies to recommend solutions for closing critical gaps.

Qualifications :

  • Bachelor's degree required, Master's degree preferred.
  • 10 years of experience in commercial operations, business operations, or analytics within the pharmaceutical / biotech industry.
  • Demonstrated knowledge of IT processes and prior experience with CRM and BI application tools.
  • Experience in the hospital segment and with surgical products.
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