What are the responsibilities and job description for the HVAC Field Supervisor position at Epperson - Service Experts?
Position Title : HVAC Field Supervisor
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary :
Supervises technicians and helpers who are installing, maintaining, and servicing residential and / or light commercial HVAC equipment and accessories. Oversees daily work and ensures adequate staffing to meet customer needs, assists technicians with unusual or difficult assignments, trains and coaches employees, ensures that safety rules and practices are followed, and conducts quality-control checks on completed work. As needed due to staffing and customer needs, performs service, maintenance, and installation work. Work is performed under the direction of the General Manager.
Key Responsibilities :
- Reviews and monitors upcoming work to be performed in order to schedule and assign technicians and / or crews to maximize productivity and to meet the needs of the customer
- Conducts regular meetings with technicians and helpers on such matters as reviewing past performance and areas of concern; conducting training on lead generation; customer service, and company products and services; reinforcing safety rules and practices, and current and future goals and objectives.
- Assists technicians with major, unusual or difficult assignments and / or problems. Conducts quality- control review of assessments of completed work performed to ensure work is performed in accordance with company practices and processes, expected workmanship, and efficiency and effectiveness.
- Trains employees on technical skills, company processes and procedures, and safety rules and practices
- Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction
- Ensures company property, vehicles, and tools are being used, maintained and properly accounted for
- Represents the company professionally, honestly, and ethically in all business matters and activities
- Ensures that the company vehicles are properly stocked, that defective warranty parts are returned to the branch and that vehicle standard stock is ordered / replenished as needed. As needed, completes material requisition forms and other related administrative activities.
- Demonstrates leadership to the field staff in the areas of customer focus and customer service; following company policies, procedures, and processes; safety rules, procedures, and practices; and the implementation of company initiatives
- Serves as a resource to the sales staff on technical issues regarding products and services
- Assists the General Manager with administrative tasks and other duties as needed or assigned
- As needed to meet customer needs, performs service, maintenance, and installation work
- Performs similar / other duties as needed or assigned
Desired Skills and Qualifications :
What Do We Offer You as a Service Experts Employee?
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.