What are the responsibilities and job description for the Customer Care Representative position at EPS Security?
EPS is looking for a talented individual for the position of Customer Care Representative . This person will be responsible for providing excellent customer service to our customers.
Responsibilities:
- Respond to customer inquiries via phone and email.
- Work with other departments to resolve customer inquiries and concerns.
- Assist with collections and A/R tasks.
- Meet email processing and call handling metrics.
- Assist with various administrative duties as assigned.
Job Requirements :
- A high school diploma or GED.
- One (1) to three (3) years data entry experience.
- Proficient in Microsoft programs (Word, Excel and Outlook).
- Strong interpersonal skills needed to deal courteously with co-workers and customers.
- Organizational skills required and ability to effectively prioritize work to meet required deadlines.
- Must be detail oriented and exhibit a high degree of accuracy.
- Three (3) plus years’ experience in customer service preferred.
- Must have excellent verbal and written communication skills and have a passion to help others.
- Must be able to pass a criminal background check and drug screen.
Our Benefits
- Competitive starting pay
- Career advancement opportunities
- Annual merit raises
- A robust benefit package (healthcare, dental, vision insurance, life and LTD)
- 401(K) & company contributions
- Education reimbursement
- Paid time off and company holidays
About EPS Security
EPS Security is Michigan’s largest, family-owned security provider. For more than 65 years, we’ve secured homes and businesses all across the Great Lakes state! What began as a local security company quickly developed into a state-wide operation. Now, we occupy offices in four Michigan cities, employ more than 200 Michiganders, and secure 30,000 satisfied customers. At EPS Security, our employees are the backbone of our safety operations. That’s why we are always searching for new talent to add to our teams!
A note to veterans: Nearly 25% of all EPS employees are Veterans of the armed forces. We’re proud to employ veterans and encourage your application!
EPS Security is an Equal Employment Opportunity (EEO) employer
