What are the responsibilities and job description for the IT Manager position at EPSG, LLC?
- Generate and oversee documentation of IT processes, procedures, and troubleshooting guides.
- Oversee the regulatory compliance via Vanta including the tracking and status of SOC2 and PCI controls and testing.
- Assist with onboarding and offboarding of employees and sales partners
- Manage and coordinate user access control to all systems.
- Manage change control process including working with our vendors to ensure compliance to security requirements and the SLDC process.
- Track employee training via KnowBe4 including maintaining campaign management.
- Oversee the procuring and maintaining IT inventory, including hardware, software licenses, and other IT assets
- Coordination of support with our helpdesk / flexible team. Tracking tickets, solutions, and user fulfillment. Handling of desktop and user issues
- Manage IT projects, including coordinating tasks, tracking progress, and preparing reports for IT management.
- Prepare daily reporting and monitoring IT systems and networks for compliance and security.