What are the responsibilities and job description for the Sales and Client Solutions Strategist position at Epsilon EMEA?
Overview
Job Description
How You’ll Make An Impact
Our company is looking for a Hybrid Client Solutions Manager / Sales Manager to help us develop winning media solutions, drive revenue, and increase client retention. In this collaborative client management role, you will build off a deep understanding of our business offerings as well as the needs of our clients. The primary role is to partner with CPG brands to develop key relationships, drive revenue and boost results through analysis, negotiation, and optimization of complex omnichannel media programs. This unique role allows this candidate to both sell to their CPG clients in addition to executing all campaigns sold in.
What You’ll Achieve
When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400 billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work
Benefits
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
Job Description
How You’ll Make An Impact
Our company is looking for a Hybrid Client Solutions Manager / Sales Manager to help us develop winning media solutions, drive revenue, and increase client retention. In this collaborative client management role, you will build off a deep understanding of our business offerings as well as the needs of our clients. The primary role is to partner with CPG brands to develop key relationships, drive revenue and boost results through analysis, negotiation, and optimization of complex omnichannel media programs. This unique role allows this candidate to both sell to their CPG clients in addition to executing all campaigns sold in.
What You’ll Achieve
- Generate revenue and strive to exceed target quota
- Utilize existing networks & intelligence tools to identify & contact prospective brand and agency contacts
- Offer smart client research, trends & ideas (i.e. valid business reasons) to drive interest & cultivate relationships
- Dissect each brand organization to uncover different rivers of funding (shopper marketing, brand, ecommerce, national media agency) with the intent to simultaneously unlock and elevate each relationship
- Own a room (even virtually) – present dynamically and instill confidence to challenge our clients in a kind, smart and creative way to ensure we are doing what is best for both businesses long-term
- Analyze campaign performance statistics and recommend performance enhancements
- Collaborate with internal teams (account management, ad operations, creative, analytics, development) to ensure a seamless experience for both the retailer & suppliers
- Communicate with retailer teams (Category Managers & Vendor Marketing) regarding “VIP” account outreach, pipeline, messaging SKU prioritization, URL confirmation, etc.
- Track outreach & sales activity pipeline using CRM tool, Salesforce
- Provide world class service to clients, serving as a client advocate and primary point of contact, ensuring quality and delivery of service and that all issues, client or internal, are followed through to resolution in a timely manner
- Develop and cultivate client relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
- Manage escalations as a top and strategic priority
- Successfully project management while communicating and collaborating with internal teams including Sales, Account Management, Creative, Ad Operations and Finance to ensure timely submission of proposals and deliverables
- Support in developing media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
- Support material creation from initial sales pitch to campaign completion, including contract creation, overseeing creative and asset management and platform setup and execution.
- Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
- High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)
- Manage asset collection with Client
- Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
- Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
- Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
- Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments
- Review and finalize campaign completion reports
- Challenge yourself to become an expert in digital media channels for maximum impact – including display, mobile, search, social and online video, among others
- What You’ll Bring With you:
- 5 years of account management, client success, ad operations, analytics and/or sales experience
- Excellent interpersonal communication skills
- Solution oriented mindset / Analytical thinker
- Technical aptitude and the ability to pick up new technology quickly
- Efficient time management skills – able to sustain timeline management and campaign deliverables
- Strong organizational skills
- Proven thought leader in strategic planning and operational efficiencies
- Ability to work under pressure and adapt quickly to adverse situations
- Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
- Working knowledge of retail, ecommerce, and digital industry
- Experience in with planning/CRM platforms (Preferably Salesforce, Placements. Io)
- Problem-solver with investigative skills
- Why you might stand out from other talent:
- BA/BS degree or equivalent
When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400 billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Benefits
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 14 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
