What are the responsibilities and job description for the Senior Director, Client Management position at Epsilon EMEA?
Overview
Job Description
How You’ll Make an Impact
The Director, Client Management will be responsible for cultivating strong client partnerships within the retail vertical, driving revenue growth, and delivering exceptional client experiences across Epsilon's data, tech, and media offerings. This role requires a strategic thinker with exceptional business acumen, strong leadership skills, and a passion for delivering innovative solutions that exceed client expectations in the retail industry. Critically, this role operates within a rigorous enterprise-level sales organization, and reports to the Senior Vice President, Client Lead.
As a Director, Client Management, you will play a pivotal role in building and maintaining strong relationships with retail clients, understanding their specific business objectives, challenges, and opportunities. You will orchestrate the efforts of Client Developments, Sales Strategists, Solution Architects, Client Supporting Functions, and Account Management Teams to ensure cohesive and comprehensive solutions are developed and delivered. This includes negotiating contracts and pricing and developing and managing client success plans, contributing to Epsilon's overall success within the retail vertical.
What You’ll Achieve
Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.
Additional Information
When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400 billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work
Benefits
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
Job Description
How You’ll Make an Impact
The Director, Client Management will be responsible for cultivating strong client partnerships within the retail vertical, driving revenue growth, and delivering exceptional client experiences across Epsilon's data, tech, and media offerings. This role requires a strategic thinker with exceptional business acumen, strong leadership skills, and a passion for delivering innovative solutions that exceed client expectations in the retail industry. Critically, this role operates within a rigorous enterprise-level sales organization, and reports to the Senior Vice President, Client Lead.
As a Director, Client Management, you will play a pivotal role in building and maintaining strong relationships with retail clients, understanding their specific business objectives, challenges, and opportunities. You will orchestrate the efforts of Client Developments, Sales Strategists, Solution Architects, Client Supporting Functions, and Account Management Teams to ensure cohesive and comprehensive solutions are developed and delivered. This includes negotiating contracts and pricing and developing and managing client success plans, contributing to Epsilon's overall success within the retail vertical.
What You’ll Achieve
- Forge strategic partnerships with retail clients that result in significant revenue growth across Epsilon data, tech, and media.
- Build long-term partnerships with key decision-makers across retail client organizations.
- Develop and execute strategic account plans that align with client's business objectives and growth targets.
- Drive measurable results: YOY growth, client retention, and account expansion.
- Develop customized solutions that demonstrably solve retail client challenges and drive measurable results.
- Drive cross-functional collaboration to develop and deliver solutions that leverage data, technology, and media to achieve company goals within the retail sector.
- Cultivate a collaborative and results-oriented team that consistently delivers exceptional client service to retail clients.
- Mentor and collaborate with Client Associates, contributing to their professional growth and development within the retail industry.
- Lead team performance through capability development, knowledge sharing, and innovation initiatives.
- Maintain pipeline coverage while achieving forecast accuracy.
- Champion and embody the company's vision and values in all interactions and initiatives related to retail clients.
- What You’ll Bring With You:
- 10 years of proven success in enterprise sales within the retail industry, including a strong understanding of the retail marketing landscape (strategy, analytics, media performance, forecasting, and multi-product solutions).
- Demonstrated ability to develop new client relationships, understand client needs, and drive revenue growth by building a robust sales pipeline and exceeding targets.
- Expertise in Tech or Media sales, translating complex technical solutions into business value and demonstrating ROI.
- Strong business acumen, strategic thinking, and negotiation skills, including developing business cases and financial models.
- Excellent communication and presentation skills, including presenting effectively to C-level executives.
- Proven ability to drive revenue growth, maintain high client satisfaction (85% ), and develop strategic partnerships.
- Track record of leading cross-functional teams, managing complex enterprise relationships, developing team capabilities, and fostering innovation.
- Strong understanding of data analytics, platform capabilities, performance optimization, ROI measurement, and campaign effectiveness analysis.
- Proficiency in relevant software (e.g., Salesforce, Microsoft Office Suite).
- Bachelor's degree (advanced degree a plus).
- Why You Might Stand Out From Other Talent:
- Deep expertise within a specific retail vertical with quantifiable results demonstrating success in that niche.
- Demonstrated thought leadership in the tech/media space relevant to retail.
- Ability to translate complex data insights into compelling narratives that drive strategic decisions.
- History of building long-term, strategic partnerships with key retail clients, acting as a trusted advisor.
- Demonstrated ability to identify and solve critical business challenges for retail clients through innovative solutions, with quantifiable impact on their bottom line
- Demonstrated ability to influence and collaborate effectively across different departments within retail organizations.
- Proven ability to influence C-level decisions, including negotiating major deals and providing strategic insights.
- Proven track record of rapidly understanding retail client landscapes and competitively addressing their needs.
- Experience successfully negotiating win-win outcomes with key decision-makers and influencers at retail companies.
- History of contributing to roadmaps for client satisfaction, growth, and trust.
Actual compensation within the range will be dependent upon, but not limited to the individual’s skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.
Additional Information
When You Join Us, We’ll Create Something EPIC Together
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400 billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon Has a Core Set Of 5 Values That Define Our Culture And Guide Us To Create Value For Our Clients, Our People And Consumers. We Are Seeking Candidates That Align With Our Company Values, Demonstrate Them And Make Them Meaningful In Their Day-to-day Work
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Benefits
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 14 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
Salary : $122,250 - $203,750
