M365 Suite Operation Support Consultant

Role: M365 Suite Operation Support Consultant

Location: Santa Clara CA

Duration: Long term Contract to hire

Salary/Rate: C2H As Per market standard

Minimum Experience 10 yrs

Onsite Operational Support - Need resource to provide Support on M365 Suite along with other collaboration tools.

Key Fields

Inputs

Educational Qualification*

BE / MCA / Any Master degree in Computer Science

Job Description of Role* (RNR)
(Mandatory - Minimum 500 words)

Provide technical support and troubleshooting for Microsoft Office 365 suite, including Teams, SharePoint, OneDrive, and other collaboration tools.
Assist users with leveraging Digital workplace tools for collaboration, content management, and general productivity.
Monitor and respond to support tickets, emails, and other inquiries in a timely and professional manner.
Conduct office hours and create user guides to help employees maximize their use of digital workplace tools.
Collaborate with IT and other departments to identify and resolve technical issues and improve overall system performance.
Partner with the IT helpdesk and gather feedback and suggestions for improving user experience and operational efficiency.
Assist in the implementation and rollout of new digital workplace tools and technologies within the organization.

Primary (Must have skills)*

Experienced in IT service management (ITSM) tools and practices.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team in a fast-paced environment.
Customer-focused mindset with a commitment to providing high-quality support.

Expierence Range

8-10 Years

Secondary Skills (Good To have)*

Any certification on M365 Suite or collaboration tools like Planner, Lists, Smartsheet etc

Soft skills/other skills (If any)

- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Fluent in English speaking and writing