What are the responsibilities and job description for the Receptionist/Patient Appointment Coordinator position at Epsom Health Care Center?
Job Overview
We are seeking a detail-oriented receptionist and organized Appointment Coordinator to join our team. The ideal candidate will be responsible for managing appointment schedules, ensuring efficient communication between patients and healthcare providers, and providing exceptional customer service. This role is essential in maintaining the flow of operations within our Health Care facility, contributing to a positive patient experience.
Responsibilities
- Manage and coordinate patient appointments / transportation ensuring optimal scheduling for both patients, rehab and providers.
- Utilize medical terminology and coding knowledge to assist with clerical tasks related to patient care plans.
- Maintain accurate records in EMR and other relevant systems, ensuring all information is up-to-date.
- Provide administrative support by answering phone calls with professionalism and courtesy, demonstrating excellent phone etiquette.
- Assist patients with inquiries regarding their appointments, care plans, and other related services.
- Collaborate with healthcare staff to ensure seamless communication and coordination of patient care.
- Perform general office management tasks to support the daily operations of the facility and supporting the clinical team.
Skills
- Strong clerical skills with attention to detail in data entry and record management.
- Experience in medical administrative support roles is preferred.
- Excellent customer service skills with a focus on patient satisfaction.
- Familiarity with Matrix Care or similar electronic health record systems is a plus.
- Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
- Ability to communicate clearly and effectively, both verbally and in writing.
- Licensed Nursing Assistant or Med. Tech background a plus.
- Proficient understanding of medical terminology also a plus.
Join our dedicated team as an Appointment Coordinator and play a vital role in enhancing the patient experience while supporting our healthcare team!
Job Type: Part-time
Pay: $21.50 - $24.00 per hour
Expected hours: 20 per week
Medical Specialty:
- Geriatrics
Schedule:
- 10 hour shift
Ability to Commute:
- Epsom, NH 03234 (Required)
Ability to Relocate:
- Epsom, NH 03234: Relocate before starting work (Required)
Work Location: In person
Salary : $22 - $24
