What are the responsibilities and job description for the Junior Account Specialist position at EPTAM Plastics?
EPTAM Precision Molding is looking for a Junior Account Specialist to join our team in Lancaster, MA
EPTAM Precision Molding is a trusted injection molding solutions partner. We are dedicated to supporting the complete product lifecycle in consumer products, healthcare, and defense industries. We're committed to helping our customers bring their products to market and streamline their supply chain.
EPTAM Solutions, Our parent company, with locations nationwide, is at the Heart of Manufacturing. We recognize our parts touch lives, and our teams assume this responsibility with vigor. Our minds never sleep. Join our incredible team at any one of our locations and reap the benefits of an employee-focused company. We excel at what we do for our customers, our employees, and the world.
Benefits Include:
- Professional Development/On the Job Training
- Health and Wellness Benefits
- Clean, Friendly, Safe work Environment
- Recognition and Rewards Program
- Tuition Re-imbursement
- Competitive Pay/Merit Increases
- 401k w/ Company Match
- Employee Assistance Program (EAP)
SHIFT DETAILS:
Monday through Friday 7:00am to 3:00pm
POSITION SUMMARY: The Junior Account Specialist is responsible for managing the new product introduction process. Overseeing the design and development of new products and tooling. Managing and coordinating new tooling projects built by internal and external resources. Serves as a technical expert to advise the engineering, sales teams and new product development teams to ensure maximum product quality and manufacturability.
POSITION SUMMARY: The Junior Account Specialist is primarily responsible for the following:
- Serves customers by identifying their needs, assisting with product pricing, material selection and delivery scheduling to produce quality parts and material.
ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prepares cost estimates by reviewing blueprints and related customer documents.
- Gains customer satisfaction by ensuring that products meet the customer’s expectations.
- Maintain designated customer portals as assigned.
- Manage and maintain open order reports for specified customers.
- Possess the ability to coordinate, schedule and facilitate conference calls and webinars.
- Services accounts by calling on existing customers, following up on quotes and obtaining orders.
- Contributes to sales growth by building strong business relationships with existing customers.
- Establishes an agreeable lead-time expectation with production control team and takes appropriate actions to maintain the expectation (issues purchase requisitions or orders).
- Proper handling of all material and parts to prevent damage and loss of finished product.
- Employee must be able to relate to other people beyond giving and receiving instructions. Can get along with co-workers or peers and respond appropriately to feedback from a supervisor in a professional manner.
OTHER RESPONSIBILITES:
- Maintains customer confidence and protects operations by keeping information confidential.
- For quality of own work.
- Good housekeeping, safe work ethics, and conducting self in a professional manner.
EDUCATION AND EXPERIENCE:
- EDUCATION: Associate degree in a relevant discipline
- EXPERIENCE: And/or two years’ experience in a Sales, Account Management or Customer Service role.
OTHER QUALIFICATIONS AND SKILLS:
- Strong communication, interpersonal and organizational skills.
- Able to learn and adapt to new technology relating to office practices and procedures; pay attention to detail and work effectively despite interruptions.
- Able to perform assigned duties with a minimum of supervision, as well as identify problems and implement or recommend solutions.
- Experience in reading and interpreting blueprints (Preferred, but not required).
- Must possess good written and verbal communication skills with our internal and external customer base.
- Excellent skills in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint.
ADP1313
ZZJ-250326-317
SHIFT DETAILS:
Monday through Friday 7:00am to 3:00pm
