Customer Success - Customer Care Specialist

Who are we:

At Eptura, we're not just another tech company; we're a global powerhouse revolutionizing the workplace. Our innovative worktech solutions digitally connect people, workplaces, and assets in a unified platform, empowering 25 million users across 115 countries to thrive and succeed.

Joining Eptura means being part of a dynamic and forward-thinking team trusted by some of the world's most renowned companies, including 45% of Fortune 500 brands. We are on a mission to shape the future of work, and we want passionate, driven individuals like you to help us create a better, more connected world. If you're excited about making a real impact and being at the forefront of workplace innovation, Eptura is the place for you!

Role Overview:

Are you a customer-focused individual with a passion for helping others? Do you thrive in dynamic environments and enjoy solving operational challenges? If so, we have the perfect opportunity for you! We're looking for a Customer Care Specialist to join our Renewals Team working during US and UK time zones, ensuring our global customers receive top-notch support and service.

As a Customer Care Specialist, you will play a crucial role in supporting our customers' operational needs. This entry-level position is ideal for someone who is eager to start their career in supporting customers. As a Customer Care Agent, you will handle cases, invoicing, renewals, and contracts, providing first-level support to our customers.  Your mission is to ensure customer satisfaction and maintain strong, positive relationships.

Responsibilities:

• Customer Inquiries: Respond to customer inquiries and resolve issues promptly and professionally.
• Invoicing and Billing: Handle invoicing and billing questions, ensuring accuracy and timeliness.
• Renewals and Contracts: Manage renewals and contract updates, keeping customers informed and engaged.
• Documentation: Document customer interactions and maintain detailed records.
• Collaboration: Collaborate with other departments to ensure comprehensive customer support.
• Escalation: Identify and escalate complex issues to higher-level support when necessary.
• Customer Attitude: Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Service Excellence: Provide exceptional service by understanding the customer's needs and offering relevant solutions.

About you:

• Communication Skills: Excellent verbal and written communication skills in English.
• Problem-Solving Abilities: Strong problem-solving abilities and attention to detail.
• Task Management: Ability to handle multiple tasks and prioritize effectively.
• Tech Savvy: Comfortable using computer systems and customer support software.
• Team Player: Team player with a positive attitude and a willingness to learn.
• Educational Background: High school diploma or equivalent; additional education or relevant experience is a plus.
• Experience: Previous customer service experience is advantageous but not required.

Benefits:

• Health, Dental, Vision & Pet Insurance
  • Dependent, Spousal and Domestic Partner coverage available
  • Up to $1000 Company HSA Contribution
  • Medical, Dependent Care and Limited FSA Accounts
• Income Protection and Replacement - 100% Company Paid
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
• Employee Assistance Program
• Flexible PTO
• 401K with company match

Eptura Information:

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• Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world