Administrative Assistant - ECC

Summary
Under the direction of the Director the incumbent will perform a variety of general office clerical and clinical records related duties in support of the Center for Counseling.

Primary Performance Objectives
• Understands and follows personnel policies and practices as outlined in the "Staff Manual"
• Assists the Director with any needed administrative duties
• Answers phone calls, schedules patient's appointments and coordinates with counselors for availability.
• Corresponds with clients and referral partners to receive appropriate intake paperwork

Job Task Summary
• Handles collaboration of referrals and intakes of counseling center
• Collaborates with Clinical Counselors to schedule appointments and manages initial intake paperwork
• Provides support to Director and Clinical Counselors
• Assist in client survey collection to support evaluation efforts
• Maintains and develops a clinical filing system
• Facilitates the coordination of data and produces reports
• Verifies patient demographics and assist in the updating of patient information
• Generates memos, emails and reports when appropriate
• Assumes receptionist duties such as answering calls, receiving and distributing mail, taking meeting minutes as requested timely
• Manages all requisitions for work orders and supplies
• Completes administrative duties such as filing, typing, copying, binding, scanning etc.
• Handles sensitive information in a confidential manner and follow HIPPA policies
• Assists with private pay, insurance and Medicaid billing for Center for Counseling clients
• Assist in the opening and closing of the center
• Other duties as assigned

Supervisory Responsibilities:
• Does not apply

Qualifications:
• Two years administrative experience and a minimum of a high school education required
• Computer experience and proficient in Microsoft and Excel
• Exhibits strong customer service and communication skills (verbal and written)
• Has a belief system and engages in faith practices that are compatible with those of the United Methodist Church
• Must be able to pass standard background checking, including: drug screen, employment physical, SLED, DSS Central Registry and Sex Offenders Registry

Personal Attributes and Skills:
• Excellent organization skills with an ability to prioritize and manage multiple tasks and a variety of demands of a fast-paced environment.
• Detail-oriented, with strong organizational, analytical, and planning skills
• Demonstrates the ability to learn; patient and compassionate
• Understands and respects the necessity for confidentiality
• Positive and calm presence in all situations
• Strong self-motivation and the ability to work as a team member
• A proven ability to work positively and professionally with diverse groups of individuals
• Must be able to work in an environment of constant demands and frequent interruptions
• Commitment to maintain confidentiality of Protected Health Information and sensitive information