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Customer Service Rep

eQ Brand
Baton Rouge, LA Full Time
POSTED ON 1/7/2025
AVAILABLE BEFORE 3/6/2025
  • Provides courteous and prompt service to all internal and external customers. 
  • Research provider questions regarding status of reviews/authorizations
  • Prioritizes and addresses requests in a professional manner to develop cooperative relationships and to ensure that customer confidentiality is assured.
  • Understands when to escalate a call to a supervisor.
  • Enters all call data for tracking.
  • Initiates outbound calls as necessary to facilities and providers. In the rare instances, a callback will be made to member/beneficiaries.

 
  • Provides customer service telephone line coverage within contract parameters of wait time and abandonment rates.
  • Identifies opportunities and recommends methods to improve service and work processes.

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