What are the responsibilities and job description for the Service and Warranty Advisor position at EQ United?
Job Description
Job Description
Description :
The Service and Warranty Advisor is responsible for the daily activities related to in bond technical calls from customers. This position is an entry -level, frontline role and is frequently the callers' first contact for service.
Duties & Responsibilities :
- Tier I technical support to provide general troubleshooting
- Required complete and thorough documentation of all calls
- Follow-up and follow-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution.
- Required to Dispatch Service technicians based on the issue.
- Research and bring to the attention of the leadership team problems and or concerns.
- Other duties as assigned.
Requirements :
Position Requirements :
