What are the responsibilities and job description for the System Analyst position at Equal-Plus?
Equal Plus Consulting has been engaged to search for an IT Systems Analyst III – Desktop Support contract to work on-site in Lawrenceville, GA.
Title: IT Systems Analyst III – Desktop Support
Start Date: ASAP/TBD
Term: 6-12 Months
Location: Lawrenceville, GA - on-site Mon-Fri
Candidates must be local and be able to interview and work onsite.
No agencies/third party resumes.
The IT Systems Analyst III creates a positive customer service experience and builds strong customer relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with an exceptionally professional attitude. The IT Systems Analyst III serves as a Tier 1 deskside support to internal customers.
*This position will work on a project team as a resource that is responsible for the removal of obsolete hardware and the deployment of new mobile laptops and monitors.
Skills:
· Education: A College degree in a technical subject such as Information Technology or equivalent experience.
· Certification: CompTIA A
· 3 years of experience working in a Desktop Support or laptop configuration and deployments.
· 3 years of troubleshooting / fixing Windows 10
· 3 years of Microsoft 365 Apps for Business deployments:
· 2 years of customer service experience (Deskside support)
· Must be reliable and consistent in job performance
· Must have an understanding and working knowledge of ITIL
· Must have strong critical thinking skills, customer service, and a can-do attitude
· Must have strong written and verbal communication skills
· Vital in identifying, researching, and resolving complex technical issues
· Proficiency in resolving end-user software application, PC, and web browser errors
