What are the responsibilities and job description for the Customer Support Specialist position at Equal Staffing LLC?
This is a remote position.
Join our team and play a vital role in supporting nonprofit organizations and businesses by processing their donation transactions. We are committed to making a difference and we need dedicated individuals who share our passion for helping others.
Job Description :
As an Independent Contractor Payment Processor you will handle inbound calls and process donations for various nonprofit organizations and businesses. This role offers you the flexibility to set your own schedule and work on your own terms making it an ideal opportunity for selfmotivated individuals.
Responsibilities :
Process donation transactions for nonprofits and businesses accurately and efficiently.
Handle inbound calls from clients providing excellent customer service and support.
Maintain detailed records of transactions and ensure compliance with relevant regulations.
Work independently and manage your workload effectively to meet client needs.
Qualifications :
Previous experience in payment processing or a related field is preferred but not required.
Strong communication skills and a customeroriented mindset.
Ability to work independently and manage your schedule.
Basic computer skills and familiarity with payment processing software.
Benefits :
Set your own schedule and work from the comfort of your home.
Gain valuable experience working with nonprofit organizations and businesses.
Competitive payment structure based on processed transactions.
If you re passionate about helping others and want to make a difference while enjoying the flexibility of independent contracting we want to hear from you!
Join us in making a positive impact through your work!
Requirements
Office Space :
1. Private Location (with door that closes)
2. A room free from ALL background noises (crying babies barking dogs people talking TV radio etc.).
Computer Requirements
1. Windows Based PC with AntiMalware Security Software. Mac / Apple systems are not compatible with ACD Direct platforms and programs. Chromebooks do not provide full functionality necessary to run our programs and platforms
2. Effective April 1 2019 Windows 10 will be required as it is necessary to run the MAX integrated softphone.
3. Minimum 2 GB RAM
4. CPU (Intel or AMD) 2GHz processor (or equivalent)
5. Google Chrome browser
Internet Requirements
1. Internet connection should meet the specifications outlined below. An audit of systems may be conducted to ensure compliance. Minimum bandwidth requirements are 512K Upload 1.5Mbps Download.
2. Current internet connection must be via a private access point with ONE of the following : a) Cable b) DSL c) FiOS
Phone Requirements
1. You will not need a dedicated phone line. ACD Direct offers the use of the MAX integrated Softphone which will be used at no additional cost.
2. You will need a USB headset with the following features : a) Noise Canceling b) Corded / USB
Not a resident of the forbidden states :
- California
- Delaware
- Massachusetts
- Louisiana
- W Virginia
- Wyoming
- Vermont
- S Dakota
At least 1 year of experience in a call center. 1 years of experience in a professional office environment.
