Seasonal Customer Service Representative

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

• This is a SEASONAL opportunity, with start dates in Early December 2024 and lasting until then end of April 2025. ***
  
  

Client Service Center Representative - Tax Form Management

$17.75/hr regular wage

Equifax is looking for seasonal skilled Customer Service Representatives to join our team in Earth City. A Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Customer Service Center via phone, e-mail, etc. Inbound agents provide support for our client’s and their employees.

These roles are 100% onsite in our Earth City Customer Service Center.

What you’ll do

• Work with each contact to establish rapport with and gain the confidence of the caller. Deliver excellent customer service and strive to exceed customer expectations.
• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
• Document details of client interaction into the system while on the phone. Ability to follow a script when conversing with callers
• Follow security processes & procedures at all times when handling calls due to the visibility of personal data
• Accurately communicate call and/or special project status to supervisor.
  
  

What Experience You Need

• High School diploma or GED.
• 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
• Ability to organize work duties and perform job functions independently preferred
  
  

What could set you apart

• Must possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented.
• Strong listening skills and must show excellent attention to detail.
• Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, Equifax employees, and business contacts.
• Must adhere at all times to security requirements.
• Must exhibit strong organizational, problem-solving, and analytical skills.
• Must have experience with email and be able to navigate with common desktop software such as Outlook or Gmail
• Must have excellent listening, oral, and grammatical communication skills.
• Must be able to understand and use new technologies quickly.
  
  

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

El trabajo en Equifax

Creemos en una mentalidad de crecimiento. En Equifax, esto incluye brindar a nuestros empleados oportunidades para desempeñarse al máximo y aprender nuevas habilidades a lo largo del camino para inspirar y desarrollar carreras profesionales satisfactorias