Technical Client Relationship Analyst

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Client Relationship Analyst maintains relationships and protects revenue with existing EFX Workforce Solutions (WS), Employer Services clients. Responsible for assisting external and internal clients with escalated and technical issues Leverages technical knowledge for project planning, system / technology / validation, testing and implementation planning. The Client Relationship Analyst monitors and proactively identifies performance opportunities and client insights for the entire suite of WS solutions. S/he serves as a trusted partner and advisor to promptly resolve open issues while minimizing future service failures.

What You’ll Do

• Supports external and internal clients by investigating escalated and access, configuration, compliance, functionality issues; troubleshoots using different production and support applications, file archives, logs, and technical team contacts to resolve reported problems.
• Frequently interacts with external clients mid levels of client organizations with ability to deliver technical information and solutions to non-technical contacts.
• Participates in assigned projects and process improvement initiatives.
• Creates, monitors and presents service performance and client insights internally
• May coach/train new less seasoned Workforce Solutions analysts. Documents processes, policies, and technical notes.
• Handles post-promotion testing ,on-call support for urgent requests including after hours support.
  
  

What Experience You Need

• Bachelor’s degree, preferably in a technical field and 3 years in a related role (i.e., technical customer service/support experience in a SaaS environment).
• Exemplary Written and Verbal Communication Skills including grammatically correct speech and written correspondence.
• 3-5 Years Client Facing Experience
• Intermediate Project Management Skills
• Intermediate knowledge of Windows-based applications, file structures, editors, and file transfer methods.
• Working experience with data files, logs, configuration, database, SQL, and associated troubleshooting.
• Familiarity with a ticketing system.
• Must have 3 years technical experience in EWS Products (specifically in an Implementation role or technical support role)
• Must have at least 2 years’ experience with project life cycle and methodology.
  
  

What Could Set You Apart

• Handles multiple, conflicting priorities successfully and professionally in a high paced environment..
• Proficient at learning new technologies/applications quickly.
  
  

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

El trabajo en Equifax

Creemos en una mentalidad de crecimiento. En Equifax, esto incluye brindar a nuestros empleados oportunidades para desempeñarse al máximo y aprender nuevas habilidades a lo largo del camino para inspirar y desarrollar carreras profesionales satisfactorias