What are the responsibilities and job description for the Business Process Analyst position at Equifax?
The purpose of the Business Process Analyst is to plan and implement process improvement initiatives supporting Tier II level of technical expertise and new product introductions. The BPA will interact with internal stakeholders to review existing documentation and release information to develop a deep knowledge base content. This includes documenting and auditing existing operations processes and analyzing data for process improvement and identifying indicators for future improvement opportunities. The BPA is responsible for streamlining technical processes and support to be implemented at all tiers. This BPA will possess the technical knowledge and will be conduit to the Tier1, 2 and 3 and for all support levels. The BPA will provide consultation on the use of re-engineering techniques to improve process performance and product quality. Oversee /Identify process and system improvement opportunities by monitoring existing metrics, analyzing data, and partnering with internal teams.
What You'll Do
#Hybrid
What You'll Do
- Plan and implement process improvement initiatives supporting Tier II level of technical expertise and new product introductions.
- Document and train on existing processes using various communications platforms (wiki, email, LMS).
- Organizes, leads, and facilitates cross-functional project teams
- Analyze data for process improvement, identifying indicators for future improvement opportunities
- Measures performance against process requirements
- Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
- Perform system analysis and testing, and make decisions or recommendations based on outcomes.
- Deliver presentations and training courses
- Prepares reports to determine business patterns
- Monitors work and assesses the quality of representative adherence to research standards and requirements
- Completes project work as assigned based on business need.
- Bachelor's Degree
- Minimum 3 years’ experience as a Subject Matter Expert in the “field” or area for which the BPA will work
- Experience within financial services, technology, or bureau experience.
#Hybrid
