What are the responsibilities and job description for the Claims Consultant position at Equifax?
What you’ll do
Provide excellent customer service by establishing a rapport with clients and the state agencies.
Receive and prioritize claim responses, questionnaires, determinations and other unemployment related data
Analyze individual case information by reviewing data from the investigative telephone calls, client provide or document images, to determine if the facts warrant a response.
Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.
Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
Determine best course of response to send to client for request based on SLA’s with clients, state instructed deadlines and internal practices.
Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.
Investigates and resolves any client concerns with supervisor, other departments and/or Account Managers.
What experience you need
Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years customer service-related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred.
Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently
Experience dealing with dated material and/or strict adherence to deadlines
What could set you apart
Proficiency with Google Suite or equivalent
Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process
Customer service and/or direct client communication experience
