What are the responsibilities and job description for the Claims Specialist position at Equifax?
What you’ll do
Receive and prioritize claims, questionnaires and other unemployment related data.
Analyze individual case information by reviewing data accessed from documented images to determine if the facts warrant a response.
Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.
Respond to a state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
Initiate timely telephone calls, faxes or emails to customers, completed by co-workers, to obtain, document or pass along needed information.
Works as a team with our Unemployment Insurance Consultants to ensure accurate and necessary information retrieved from customers is documented clearly and thoroughly into our database.
Ensures that work is accurate and complete, processed in a timely manner with proper spelling and grammar.
Investigates and resolves state agency concerns with supervisor, other departments and/or State Relationship Managers in a timely manner.
Performs any additional functions needed to meet the goals of the department.
What experience you need
High School diploma or GED
Ability to work well within a team
High ethical standard
Ability to handle a high volume of work and work under deadlines
Ability to follow policies and procedures; complete administrative tasks correctly and on time
Self-motivated with high level of initiative
What could set you apart
Previous experience with deadline driven timelines
Excellent analytical skills, problem solving and decision-making abilities
Excellent interpersonal, oral and written communication skillsPrevious customer service experience
Previous experience with Unemployment Insurance and the Unemployment Claims process
