Customer Service Representative - Client Support

Pay:

• $17.50/hr base pay - lots of overtime available, never mandatory.
  
  

Shifts available:

• 7a - 3:30p M-F
• 8a - 4:30p M-F
  
  

Equifax is looking for skilled Customer Service Representatives to join our team at our Ball Dr. location. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client’s employees.

These roles are 100% onsite in our Ball Dr. service center.

What You’ll Do

• Work with each contact to establish rapport with and gain the confidence of the caller.
• Deliver excellent customer service and strive to exceed customer expectations.
• Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
• Document details of client interaction into the system while on the phone.
• Follow security processes and procedures at all times when handling calls due to the visibility of personal data
  
  

What Experience You Need

• High School diploma or GED.
• 6 months' minimum experience in a job capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims .
• 6 months' minimum experience with email and be able to navigate with common desktop software
• 6 months call center experience preferred
  
  

What Could Set You Apart

• Accountability
• Bravery
• Curiosity
• Collaboration
• Think and act differently
• Trust
• Ownership
• Decide-Execute-Ship