What are the responsibilities and job description for the Customer Service Representative position at Equifax?
A Client Service Center Representative (Inbound) is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Customer Service Center via phone, e-mail, etc. Inbound agents provide support for our client’s and their employees.
These roles are 100% onsite in our Earth City Customer Service Center.
What you’ll do
- Work with each contact to establish rapport with and gain the confidence of the caller. Deliver excellent customer service and strive to exceed customer expectations.
- Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
- Document details of client interaction into the system while on the phone. Ability to follow a script when conversing with callers
- Follow security processes & procedures at all times when handling calls due to the visibility of personal data
- Accurately communicate call and/or special project status to supervisor.
What experience you need
- High School diploma or GED.
- 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
- Ability to organize work duties and perform job functions independently preferred
What could set you apart
- Must possess the ability to function in a fast-paced, demanding, high growth environment, and be client-satisfaction oriented.
- Strong listening skills and must show excellent attention to detail.
- Must maintain the highest level of integrity, courtesy, and respect while interacting with clients, Equifax employees, and business contacts.
- Must adhere at all times to security requirements.
- Must exhibit strong organizational, problem-solving, and analytical skills.
- Must have experience with email and be able to navigate with common desktop software such as Outlook or Gmail
- Must have excellent listening, oral, and grammatical communication skills.
- Must be able to understand and use new technologies quickly.
