What are the responsibilities and job description for the Customer Success Manager, Bureau Partners position at Equifax?
Equifax is looking for a Customer Success Manager to join our Global Alliances and Channel Partners (GACP) sales team within the USIS (US Information Solutions) business unit. This role is responsible for optimizing the customer experience lifecycle, handling post-sales implementation program management, and collaborating with the customer to ensure they are realizing expected value from Equifax solutions, as well as driving adoption and retention. The client focus will be on Equifax's bureau partners.
What you’ll do
Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
Act as the connecting thread for internal teams with the customer across the customer journey
Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
Serve as a trusted adviser and advocate for clients
Create customer success plan with each client
Monitor and maintain customer health
Educate clients on business value of solutions
Aid customers in usage and value realization of solutions
Partner with Account Executive(s) in preparing and conducting quarterly business reviews
Drive customer advocacy within Equifax
Utilize voice of the customer to inform product roadmaps
Coordinate internal COE teams to benefit of customers
Provide clients transparency on status of issues/requests
Assist with resolution of customer support issues
What experience you need
Bachelor's degree or equivalent experience
7 years of experience in a customer success or account management role
Working knowledge of customer success or account management within Credit Bureaus strongly preferred
Demonstrated ability to proactively create structure in ambiguous situations and design effective processes and creatively solve problems
What could set you apart
Experience working cross-functionally with complex, multi-divisional, multi-geographical customers
Experience promoting value through the customer experience of technology data and analytics solutions
Exceptional communication skills to foster positive business relationships
Ability to establish milestones and keep all team members on task; strong project management skills and/or PMP certification
Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $113,180 to $153,750. This position is also eligible for our annual incentive program.
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Salary : $113,180 - $153,750
