What are the responsibilities and job description for the Technical Product Support (CSR) Senior position at Equifax?
The Technical Product Support Specialist assists external and internal clients with questions/problems regarding multiple Equifax applications and services via video, telephone, chat, or written.
These roles are 100% onsite in our Earth City Customer Service Center.
What you’ll do
These roles are 100% onsite in our Earth City Customer Service Center.
What you’ll do
- Responds to telephone, chat, written requests, then investigates and resolves or tracks progress through resolution
- Conducts video sessions where required for Equifax applications and services
- Consistently meets metrics for position regarding call handling, detailed documentation, case closure and adherence
- High School diploma or GED
- Well versed in client communications verbally and written
- 6 months experience working with Windows and Google -based applications, file structures, editors, and cloud applications such as Portal and file transfer method
- Working knowledge of Google email, drive and chat
- Knowledge of Sales Force, creating, documenting and closing cases and tasks
- Familiarity with live calls, chats and video sessions in a fast paced environment
