What are the responsibilities and job description for the Unemployment Claim Specialist position at Equifax?
As an Unemployment Claims Specialist you will be tasked with receiving, analyzing and building claims for states and Unemployment Insurance Consultants.
What You’ll Do
What You’ll Do
- Analyze unemployment claims and questionnaires via SIDES, state websites, and scanned mail copy.
- Determine best course of response to send to client for request based on SLA’s with clients, state instructed deadlines and internal practices.
- Consult with state adjudicators to provide timely and accurate information on claims and questionnaires.
- Answer phone calls and provide responses to state agencies on needed information regarding claims filed.
- Construct information requests from state agencies to go directly to clients.
- Adhere to all state regulations and guidelines.
- Address questions, concerns or issues with internal teams and escalate as needed.
- Work as a team with Unemployment Insurance Consultants to ensure accurate and necessary information is provided to states on behalf of clients and documented properly for auditing purposes.
- Testify in unemployment hearings regarding timeliness of claim responses.
- Ensures work is accurate and complete, processed timely and free from errors for auditing purposes.
- Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience.
- Proficiency with Google applications such as Gmail and Chat.
- Able to handle a high volume of work, follow policies and procedures, and complete administrative tasks while adhering to strict deadlines.
- Wearing a headset throughout the entire shift is required to access the Noble application
- Previous experience with Unemployment Insurance and the Unemployment Claims process is a plus
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