What are the responsibilities and job description for the Unemployment Insurance Representative - Senior position at Equifax?
The Unemployment Insurance Consultant contacts clients to review unemployment cases, documenting conversations. Screen unemployment documents and write detailed letters to the unemployment state agency. Analyze and review unemployment laws as needed for each case. Load and handle incoming emails.
What You’ll Do
What You’ll Do
- Provide excellent customer service by establishing a rapport with clients and the state agencies.
- Receive and prioritize claims, questionnaires, determinations and other unemployment related data.
- Analyze individual case information by reviewing data accessed through the PC, from the investigative telephone calls or document images, to determine if the facts warrant a response.
- Using the details regarding an employee’s separation provided by the client, interpret and apply state laws and regulations in response to unemployment documents.
- Respond to a customer or state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
- Initiate timely telephone calls, faxes or emails to the customer to obtain, document or pass along needed information.
- Associate’s degree (A.A.) or equivalent from two-year college or technical school; or two years customer service related experience and/or training; or equivalent combination of education and experience. Bachelor’s degree preferred.
- Experience dealing with dated material and/or strict adherence to deadlines
- Excellent analytical skills, problem solving and decision making abilities
- Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook
- Ability to type 35 WPM
- You possess excellent written and verbal communication skills with the ability to communicate with team members at various levels, including business leaders.
- Previous experience or familiarity with Unemployment Insurance and the Unemployment Claims process
- Previous office experience with an emphasis on customer service, organization of work duties and performing job functions independently
- Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook
