Radiology Service Desk Coordinator

Job Summary
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. In this role, you will provide exceptional technical assistance to our clients, ensuring that their issues are resolved efficiently and effectively. You will be the first point of contact for troubleshooting and resolving technical problems, contributing to customer satisfaction and retention.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat regarding technical issues.
• Diagnose and troubleshoot hardware and software problems, providing step-by-step solutions.
• Document all interactions with customers in the support ticketing system for future reference.
• Collaborate with other team members to escalate complex issues as necessary.
• Provide training and support to customers on product usage and best practices.
• Stay updated on product changes, new features, and industry trends to enhance support services.
• Maintain a positive attitude while managing multiple tasks in a fast-paced environment.

Experience

• Previous experience in a technical support role or similar position is preferred.
• Strong understanding of computer systems, mobile devices, and other technology products.
• Excellent problem-solving skills with the ability to think critically under pressure.
• Exceptional communication skills, both verbal and written, with a focus on customer service.
• Familiarity with remote desktop applications and help desk software is a plus.
• Ability to work independently as well as part of a team in a collaborative environment.

Education Requirement:
High School diploma or GED

Knowledge, Skills, Abilities:
Experience working in a hospital and/or with radiologists is required Experience working in a service desk environment Must be able to document and type 40 words a minute Technical familiarity with any of the following: Imaging Information Systems (IIS), Hospital Information Systems (HIS), Picture Archive and Communication Systems (PACS), EPIC, E-Clinical, Athena or similar system

Reason:
Vacancy

About Equiliem

Equiliem believes in empowering success. It's our job to cultivate relationships that connect people and employers in a way that is inclusive, intelligent, and allows both to thrive.

Across the U.S., leading companies in healthcare, government, engineering, manufacturing, professional services, and energy rely on us for their workforce solutions. Our recruiting and HR services include contract and direct hire staffing, Payrolling/EOR, Independent Contractor Compliance, and Managed Services.

For almost 30 years, we've helped shape our industry. Today, we continue to research, ask questions, and continuously enhance the candidate journey and client experience.

EEO Employer

Equiliem is an equal opportunity employer. We do not discriminate or allow discrimination based on race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Equiliem will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or .

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