Customer Account Specialist

***This role will be hybrid in our Milwaukee office

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ US is a leading provider of ownership data management, analytics and advisory services to public and private companies as well as corporate issuers and mutual funds. EQ offers a comprehensive product set, including transfer agency services, cap table management, equity compensation services, proxy solicitation and advisory services, private company solutions and bankruptcy claims administration services. Affiliates include, D.F. King and Co., Inc., and Astrella Private Company Solutions, Inc. Learn more at: www.equiniti.com/us

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Responsibilities

The Account Associate is the primary connection with customers of EQ Unify. This position is responsible for helping and educating potential customers regarding unclaimed property and their accounts, and determining their eligibility to file claims for assets that are at risk of turning over to the state. This is a customer service and sales role in which this individual works independently in multiple workflow systems and in a team environment. The role will be required to have an understanding of financial institution guidelines related to distribution of assets from a deceased owner's account.

• Communicate with account owners or legal entitled parties by phone or email on a daily basis to discuss at-risk accounts
• Explain to owners or the legal entitled parties the process of recovering and/or updating the at-risk account and the services our company can provide throughout the reunification process
• Receive approximately 40-50 inbound calls daily and educate the caller as to why they are receiving documentation from our company and offer reunification services
• Place approximately 10-20 outbound calls to customers, attempting to correct paperwork submitted by the customers incorrectly
• Understand and communicate the EQ Shareowner Services transfer requirements related to the distribution of assets from various account types
• Prioritize and manage case inventory

Education Requirements

• BA/BS degree is preferred
• Financial services and/or securities industry experience

Experience Requirements

• Experience in customer service and/or inside sales strongly preferred
• Experience in the financial services industry strongly preferred
• Experience with guidelines of financial institutions related to distribution of assets strongly preferred
• Experience with state and municipal guidelines related to estate laws preferred
• Experience in a metrics-driven environment where there are established productivity and quality standards

Skills and Abilities

• Working knowledge escheatment law preferred
• Ability to resolve issues and/or complaints independently
• Ability to work independently or as a team member with minimal supervision
• Ability to work closely with groups or team members in multiple locations
• Excellent verbal and written communication skills
• Ability to analyze complex situations and data

Compensation: $19.00-22.00 per hour

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks