Repair Coordinator

Equipment & Controls, Inc. is a successful and innovative Emerson Impact Partner. ECI provides an entrepreneurial opportunity for each employee to achieve our common mission of Delivering Successful Customer Outcomes 100% of the Time. Our customer base includes oil and gas, chemical, power, food and beverage, mining and metals, life sciences, pulp and paper, refining, petrochemical, OEM, and nuclear industries. With offices in Pennsylvania, West Virginia, and Ohio, ECI is the region’s leader in process control and industrial automation products and solutions. We seek individuals that share our passion for excellence.

Business Unit/Department: Instrumentation & Valve Services

Location: Solon, OH

Job Summary: This is a dynamic, fast-paced project planning and execution role focused on the repair and assembly of industrial automation solutions supporting ECI products in a variety of industries.

Essential Duties and Responsibilities:

• Lead the safety culture for the shop technicians
• Ensure timely repair and delivery of customer assets
• Manage customer expectations, escalate concerns, and expedite solutions
• Function as a liaison between operational teams, sales personnel, and the customer
• Estimate labor and associated expenses to assist Sales with the quoting process
• Actively manage projects including:
• Develop, schedule, and manage job scope to achieve customers’ desired outcomes
• Communicate with customers, technicians and internal support resources
• Manage repaired inventory within ECI’s business system
• Identify and implement process improvements to improve customer experience

The Ideal Candidate:

• Must have a four-year engineering degree or equivalent industry experience
• Has the ability to travel up to 20% on average, based on the customers and industries served
• Has two or more years of experience in the process control industry with a strong working knowledge of the control valves, instrumentation, isolation valves and pressure relief valves
• Will possess strong presentation skills, consultative selling skills, strong interpersonal skills, excellent account planning skills and communication skills
• Must have proven customer service capabilities

Core Competencies:

• PROBLEM-SOLVING & DECISION MAKING - Anticipates or recognizes the existence of a problem and decisively chooses the best solution after contemplating available approaches. Observes and evaluates the outcomes of implementing that solution.
• COMMUNICATION - Explains complex issues in understandable terms. Presents, defends, and negotiates sensitive issues. Listens effectively and clarifies information as needed.
• INTEGRITY - Behave ethically, act fairly, and take responsibility for accomplishing work goals.

Additional Details:

We provide our team with everything needed for success, including world-class products, excellent initial and ongoing training, and a top-notch work equipment. We reward hard work and success with a competitive base salary and benefits package, as well as a retirement savings program, which includes 401(k) with company match and profit sharing. Salary is based on experience. EEO/AA/M/F/Veteran/Disability